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Terms of service

Last updated: 16 November 2025

Introduction

  1. These Terms of Use (“Terms”) govern your access to and use of www.refinewellness.com.au (“the Website”), operated by Refine Wellness ABN [87 647 711 813] (“Refine Wellness”, “we”, “us”, or “our”).

  2. By using or accessing this Website, you agree to be bound by these Terms. If you do not agree, you must not use or access the Website.

  3. We may update or revise these Terms at any time without prior notice. Any changes will be reflected on this page and the “Last updated” date will be updated accordingly. You should review this page periodically to stay informed of any changes.

Intellectual Property Rights

  1. All content, branding, images, text, designs, and other intellectual property on this Website are owned by Refine Wellness or its licensors.

  2. You may print or download material from the Website for personal, non-commercial use only. Any other use, reproduction, or distribution is prohibited without our prior written consent.

Fees, Purchases & Payment

  1. All products on the Website are priced in Australian Dollars (AUD) and include GST, unless otherwise stated.

  2. By purchasing from Refine Wellness, you agree to pay all applicable fees for products, shipping, and taxes as displayed at checkout.

  3. We may update prices, shipping fees, or accepted payment methods at any time, in our sole discretion.

  4. Payment is processed securely via Shopify, using industry-standard encryption. Accepted methods include Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Afterpay.

Communication & Marketing

  1. By purchasing, contacting us, or using our Website, you consent to receive communications from Refine Wellness, which may include marketing, promotional offers, updates, or alerts via email, SMS, or post, in accordance with Australian law.

  2. You may opt out of marketing communications at any time by following the instructions in the message or contacting us at hello@refinewellness.com.au. Opting out does not affect your transactional or service-related communications.

Mobile Messaging Service

  1. If you subscribe to our SMS messaging service, you consent to receive recurring messages for updates, alerts, and promotional offers.

  2. Participation is voluntary and not required to make purchases. Standard message and data rates may apply.

  3. You may opt out at any time by replying STOP or following the instructions provided. You are responsible for providing an accurate mobile number.

  4. We are not liable for undelivered, delayed, or misdirected messages through your mobile service provider.

Links to Third-Party Websites

  1. Our Website may include links to external websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of these sites. Links do not constitute endorsement.

Liability & Disclaimer

  1. The Website and its content are provided “as is.” Your use of the Website is at your own risk.

  2. We make no warranties regarding the Website’s availability, accuracy, security, or uninterrupted access.

  3. While we aim to provide high-quality products, we do not guarantee suitability for any specific purpose. You are entitled to a refund or exchange in line with Australian Consumer Law. Please see our Returns Policy for details.

  4. We are not liable for any indirect, incidental, or consequential losses arising from your use of the Website or products purchased.

Indemnity

  1. To the fullest extent permitted by law, you agree to indemnify Refine Wellness from all claims, liabilities, losses, or expenses arising out of your use of the Website or breach of these Terms.

Privacy

  1. We respect your privacy and handle your information in accordance with our Privacy Policy, available on the Website. By using the Website, you agree to our Privacy Policy.

Severability & Waiver

  1. If any part of these Terms is invalid or unenforceable, the remainder will continue in full force.

  2. Any failure by us to enforce these Terms does not constitute a waiver of our rights.

Termination

  1. We may terminate or restrict access to the Website at any time without prior notice.

  2. Termination does not affect rights or obligations accrued prior to termination.

Governing Law & Jurisdiction

  1. These Terms are governed by the laws of Victoria, Australia.

  2. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

  1. For questions regarding these Terms, please contact hello@refinewellness.com.au.