Your Questions, Answered
We’ve designed this guide to help you navigate our offerings with ease, ensuring your experience is seamless, informed, and aligned with your commitment to health, wellbeing, and refined living. For product specific FAQs, please head to the relevant product page.
Do you offer Australia-wide shipping? How much does it cost?
Do you offer Australia-wide shipping? How much does it cost?
Yes. Refine Wellness ships Australia-wide via Australia Post, ensuring your order is handled with care and arrives safely.
Standard shipping is a flat rate of AU$15.
Express shipping is available too within Australia for $20.
We offer free shipping for Australian orders over $150, however please note heavier items (like glassware) are exempt from this offer. Refer to specific product's pages for more details.
How long will my order take to arrive?
How long will my order take to arrive?
Most orders are packed within 1–3 business days and sent from our Melbourne, VIC HQ. Estimated delivery times:
- Metropolitan areas: 2–6 business days
- Regional areas: 3–10 business days
- Remote areas: may take longer
Delivery times are estimates and may be affected by courier delays and holiday periods outside of our control.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
Please ensure your delivery details are correct at the time of purchase. Once your order has begun processing or has been dispatched, the delivery address cannot be altered.
How are orders packaged?
How are orders packaged?
All Refine Wellness products are packaged in premium, toxin-free, and plastic-free materials. Our packaging safeguards your order while reflecting our commitment to health and wellbeing.
How can I track my order?
How can I track my order?
Yes. Once your order has shipped, you will receive a tracking number via email to monitor its journey from our door to yours.
What should I do if my parcel arrives damaged?
What should I do if my parcel arrives damaged?
Please contact us within 7 days of delivery with photos of the product and packaging. We will resolve the issue according to our Returns Policy.
Do you ship internationally?
Do you ship internationally?
Currently, Refine Wellness ships only within Australia. We hope to offer international shipping in the future.
Looking for answers about our 1:1 Wellness Consultations?
Have a question not listed above? Please get in touch; we’re here to support your wellness journey.
